FAQ

How long does delivery take?

Preparation generally takes 1–2 business days after authorization, followed by an estimated 4–6 business days in carrier transit. Checkout shows the available services and charges.

Can I return a product that is not defective?

Yes. Eligible new products may be returned for defective and non-defective reasons, and eligible exchanges are accepted. Contact us within 30 calendar days after delivery. A non-defective return must remain new and unused.

What happens after I request a return?

Receive approval before mailing, then use the confirmed instructions and the free prepaid label enclosed in the parcel. No restocking fee is charged. An approved refund is processed and initiated within 10 days, while financial-provider posting time is separate.

Where should questions go?

Use Contact Us for product, order, tracking, delivery, payment, privacy, return, or policy support. Never send a complete card number, password, or one-time security code by ordinary email.